ROOTSMS.COM
Privacy Policy

Modified on September 26, 2021
Our confidentiality obligations

“Personal information” means information or opinions about an identified or reasonably identifiable individual. The ROOTSMS Privacy Policy applies to personal information collected and/or held by ROOTSMS.

This Privacy Policy also explains how we process “personal data” relating to citizens of the European Union (EU), as required by the General Data Protection Regulation (GDR).

We will review this policy regularly and may update it from time to time.
The types of personal information we collect and hold

We collect personal information about our users in order to provide our products, services and customer support. Our products, services and customer support are provided through numerous platforms, including websites, phone applications, email and telephone. The platform and product, service or support you interact with may affect the personal data we collect.

All information requested, collected and processed by us does not constitute “personal information” because it does not identify you as a specific natural person. This will include the majority of "user-generated content" that you have provided to us with the intention of sharing with other users. This “non-personal information” is not covered by this privacy policy. However, non-personal information may be used in the aggregate or combined with existing personal information; in this form it will be treated as personal information. As such, this Privacy Policy will list both types of information for the sake of transparency.

In certain situations, users may provide us with personal information without our request, or through means not intended to collect information of a particular type. Although we may take reasonable steps to protect this data, the user will have bypassed our systems, processes and controls, so the information provided will not be governed by this privacy policy.

In certain situations, users may provide us with personal information on platforms beyond our control; for example via social media or forums. Although any information collected by us will be governed by this Privacy Policy, the platform through which it was communicated will be governed by its own privacy policy.
How do we collect personal information?
Information you specifically give us

When you use our products and services, you may be asked to provide certain types of personal information. This may occur through our website, applications, chat systems, telephones, paper forms or in-person meetings. We will give you a collection notice at that time, to explain how we will use the personal information we request. The notice may be written or verbal.

We may request, collect or process the following information:

Account details – username, password, profile picture.
Contact details – email address, telephone number.
Location details – physical address, billing address, time zone.
Identity Details: Full Name, Identity Proof (Driving License, Passport, etc.), Address Proof (Electricity Bill, etc.), User Photo.
Financial information – credit card details, bank transfer details, payment processor details (e.g. skrill, paypal), tax numbers.
User-generated content – project descriptions and attachments, auction description, user profiles, user reviews, competition descriptions and attachments, user posts, etc.

Information We Collect From Others

Users may allow us to connect to their account on other platforms to collect personal information. This includes, but is not limited to, Facebook, LinkedIn and Google. The information collected will be governed by this privacy policy. Users can prevent us from collecting data from other platforms by removing our access on the other platform or by contacting our support team.

Users have the ability to invite non-users to our platform by providing contact details such as email address. In these situations, information will be collected and stored by us to contact the non-user and prevent abuse of invitation systems.

Your payment provider may transmit payment information that we may collect or process.

In certain situations, users' personal information may be collected from public sources.

We may collect or process the following information:

Basic details – username, profile picture.
Contact details – email address, telephone number.
Location Details – Physical Address, Billing Address, Time Zone.
Financial information – payment account details (e.g. PayPal email address and physical address) and bank transfer details.
Contact List – Email provider address book.
User-generated content – user profile.

Information We Collect When You Use Our Service

We maintain records of the interactions we have with our users, including the products, services and customer support we provided. This includes our users' interactions with our platform, such as when a user viewed a page or clicked a button.

In order to deliver certain products or services, we may passively collect your GPS coordinates, if available on your device. Most modern devices, such as smartphones, will display a permission request when our platform requests this data.

When we are contacted, we may collect personal information intrinsic to the communication. For example, if we are contacted by email, we will collect the email address used.

We may collect or process the following information:

Metadata – IP address, computer and connection information, referring web page, standard web log information, language settings, time zone, etc.
Device information – device ID, device type, device plug-ins, hardware capabilities, etc.
Location – GPS position.
Actions – pages viewed, buttons clicked, view duration, search keywords, etc.

Links to other sites

On our website you will come across links to third party websites. These links may come from us or may appear to be content generated by other users. These linked sites are not under our control and therefore we are not responsible for their actions. Before providing your personal information through any other website, we advise you to review that website's terms of use and privacy policy.

We may request, collect or process the following information:

Account details – username, password, profile picture.
Contact details – email address, telephone number.
Location details – physical address, billing address, time zone.
Identity Details: Full Name, Identity Proof (Driving License, Passport, etc.), Address Proof (Electricity Bill, etc.), User Photo.
Financial information – credit card details, bank transfer details, payment processor details (e.g. skrill, paypal), tax numbers.
User-generated content – project descriptions and attachments, auction description, user profiles, user reviews, competition descriptions and attachments, user posts, etc.

Information We Collect From Others

Users may allow us to connect to their account on other platforms to collect personal information. This includes, but is not limited to, Facebook, LinkedIn and Google. The information collected will be governed by this privacy policy. Users can prevent us from collecting data from other platforms by removing our access on the other platform or by contacting our support team.

Users have the ability to invite non-users to our platform by providing contact details such as email address. In these situations, information will be collected and stored by us to contact the non-user and prevent abuse of invitation systems.

Your payment provider may transmit payment information that we may collect or process.

In certain situations, users' personal information may be collected from public sources.

We may collect or process the following information:

Basic details – username, profile picture.
Contact details – email address, telephone number.
Location Details – Physical Address, Billing Address, Time Zone.
Financial information – payment account details (e.g. PayPal email address and physical address) and bank transfer details.
Contact List – Email provider address book.
User-generated content – user profile.

Information We Collect When You Use Our Service

We maintain records of the interactions we have with our users, including the products, services and customer support we provided. This includes our users' interactions with our platform, such as when a user viewed a page or clicked a button.

In order to deliver certain products or services, we may passively collect your GPS coordinates, if available on your device. Most modern devices, such as smartphones, will display a permission request when our platform requests this data.

When we are contacted, we may collect personal information intrinsic to the communication. For example, if we are contacted by email, we will collect the email address used.

We may collect or process the following information:

Metadata – IP address, computer and connection information, referring web page, standard web log information, language settings, time zone, etc.
Device information – device ID, device type, device plug-ins, hardware capabilities, etc.
Location – GPS position.
Actions – pages viewed, buttons clicked, view duration, search keywords, etc.

Links to other sites

On our website you will come across links to third party websites. These links may come from us or may appear to be content generated by other users. These linked sites are not under our control and therefore we are not responsible for their actions. Before providing your personal information through any other website, we advise you to review that website's terms of use and privacy policy.

Other Disclosures and Transfers

We may also disclose your personal information to third parties for the following purposes:

if necessary to provide the service or product you have requested;
we receive court orders, subpoenas or other requests for information from law enforcement;
if otherwise permitted or required by law; Or
for other purposes with your consent.

As we are a global company, with offices around the world, your personal information may be processed by staff in any of our offices. ROOTSMS currently has offices in Belgium, United Kingdom, United States, France.
Access, correct or download your personal information

You have the right to request access to the personal information that ROOTSMS holds about you. Except in exceptional circumstances, we must allow you to view the personal information we hold about you, within a reasonable time and without unreasonable costs and fees. Most personal information can be accessed by logging into your account. If you would like to access information that is not accessible through the Platform, or if you would like to download any personal information we hold about you in a portable data format, please contact our Privacy Officer.

You also have the right to request correction of the personal information we hold about you. All your personal information can be updated through the user settings pages. If you need assistance, please contact our customer service.
Exercise your other rights

You have a number of other rights in relation to the personal data that ROOTSMS holds about you. However, there may be restrictions on how you can exercise these rights. This is largely due to the nature of the products and services we provide. Most of the data we collect is intended to facilitate contracts between users, facilitate payments and protect legitimate users of our marketplace – these uses of data are protected by the rights set out below.

You have the right to:

request human review of automated decision-making or profiling
opting out of direct marketing and profiling for marketing
erasure
temporary restriction of processing.

Human review of automated decision-making and profiling – In the case of our ranking algorithms, it is not possible to exercise this right because this ranking constitutes a fundamental part of the market in which users participate. the marketplace. Decisions affecting market security are already reviewed by humans.

Direct marketing and profiling: Users can control the emails they receive via their settings page.

Deletion – Most personal information and user-generated content cannot be deleted because it is used to support contracts between users, document financial transactions, and is used to protect other legitimate users of the marketplace. In the case of non-personal data that may be linked to personal data, this will either be deleted or otherwise anonymized.

Temporary restriction on processing – In certain circumstances you may exercise this right, in particular if you believe that the personal data we have is inaccurate or if you believe that we do not have a legitimate ground to process your information. In either case, you can exercise this right by contacting our Privacy Officer.

Unless otherwise stated, users may exercise any of the above rights by contacting our Privacy Officer.
To contact our Privacy Officer

If you have a question or complaint about how we process your personal information or to seek to exercise your privacy rights in relation to the personal information we hold about you, you can contact our Privacy Officer as follows:

By email:
privacy-officer@ROOTSMS.COM

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